--- title: Check your devices are online description: Once a week, take two minutes to confirm that every device is online, charged and connected. image: https://support.sitehive.com/hs-fs/hubfs/Knowledge%20Base%20Import/homepageimages/enviro-setup.jpg?width=1200&name=enviro-setup.jpg --- [Skip to content](https://support.sitehive.com/en-au/check-your-devices-are-online#main-content) [![sitehivelogo](https://support.sitehive.com/hubfs/sitehivelogo.svg)](https://support.sitehive.com/?hsLang=en-au) Open main navigation Close main navigation - [Contact us](https://support.sitehive.com/en-au/contact-us) [Contact us](https://support.sitehive.com/en-au/contact-us?hsLang=en-au) How can we help? - There are no suggestions because the search field is empty. 1. [SiteHive Support](https://support.sitehive.com/en-au?hsLang=en-au) 2. [Looking after SiteHive Hexanode devices](https://support.sitehive.com/en-au/looking-after-sitehive-hexanode-devices?hsLang=en-au) # Check your devices are online Once a week, take two minutes to confirm that every device is online, charged and connected. Most problems show up here first, well before a gap appears in a report. ### First glance: the map, then the side panel Open the **Dashboard** in **SiteHive Enviro** and choose **All** in the aspect filter. The map shows the status of every [Monitoring Point](https://support.sitehive.com/en-au/what-is-a-monitoring-point?hsLang=en-au), so anything not reporting stands out straight away. The side panel lists your Monitoring Points and devices with a status symbol beside each: - **Orange tick:** every device at that Monitoring Point is online. - **Grey cross:** offline. - **Half orange, half grey:** some of the devices there are offline. ![The Dashboard side panel and map with All selected in the aspect filter: two Monitoring Points with orange ticks and one with a grey cross, matched by the pins on the map.](https://support.sitehive.com/hs-fs/hubfs/Knowledge%20Base%20Import/wEruhBqDJgImuca6286-ysr5gvk7-pasted-1790057753285-0o5cb7gsogjf.png?width=1000&name=wEruhBqDJgImuca6286-ysr5gvk7-pasted-1790057753285-0o5cb7gsogjf.png) ### Check power and signal For any device that looks off, read its battery and signal: 1. Switch to the **Devices** tab in the side panel. 2. Find the device. Its line shows a battery icon and a signal icon. 3. Click the battery icon or the signal icon. The Manage window opens on that device's **Power** or **Signal** tab. ![The Devices tab of the side panel: three devices, each with its Monitoring Point, aspect icons, a battery icon and a signal icon.](https://support.sitehive.com/hs-fs/hubfs/Knowledge%20Base%20Import/wEruhBqDJgImuca6u4m-g1enl0fc-pasted-1790057789446-wul58tt10lg.jpg?width=1000&name=wEruhBqDJgImuca6u4m-g1enl0fc-pasted-1790057789446-wul58tt10lg.jpg) **Power** shows the battery voltage over the last two weeks against green, amber and red bands. On solar, a healthy trace climbs every day while the sun is up and settles overnight, and the overnight lows sit at the same level from one day to the next. ![The Power tab: a two-week battery voltage chart with a daily charge-and-settle pattern sitting in the green and amber bands.](https://support.sitehive.com/hs-fs/hubfs/Knowledge%20Base%20Import/wEruhBqDJgImuca8xdq-qbwy2aqb-pasted-1790057886974-3t37w9j4162.jpg?width=1000&name=wEruhBqDJgImuca8xdq-qbwy2aqb-pasted-1790057886974-3t37w9j4162.jpg) **Signal** shows signal strength over the same two weeks, with the time of the last signal underneath. A steady line is what you want, even a low one; data arriving every reporting period matters more than the number. ![The Signal tab: a two-week signal strength chart, with the time of the last signal shown below it.](https://support.sitehive.com/hs-fs/hubfs/Knowledge%20Base%20Import/wEruhBqDJgImucaamnq-zsh11kqq-pasted-1790057966390-sw5aa7ywrk.jpg?width=1000&name=wEruhBqDJgImucaamnq-zsh11kqq-pasted-1790057966390-sw5aa7ywrk.jpg) The rest of the Manage window is mapped in [Click Manage to adjust settings and devices](https://support.sitehive.com/en-au/click-manage-to-adjust-settings-and-devices?hsLang=en-au). ### What healthy looks like - Battery above 25% and recovering each day on solar. A level that falls a little every day is the early warning of a shaded or dirty panel. - Signal steady, with data arriving every reporting period. - Status shown as online on the map, with the latest values at the Monitoring Point. ### Let the alerts watch for you Turn on the two device alerts in **Settings \> Rules & Notifications \> Notifications**: - **Offline device alert:** sent at 8 am if a device went offline and did not recover. - **Low battery alert:** sent at 8 am if a battery dropped below 25%. How to set them up is in [Set up rules and notifications](https://support.sitehive.com/en-au/set-up-rules-and-notifications?hsLang=en-au). ### When to act - **Everything online, batteries healthy:** move on to [Sense check your data](https://support.sitehive.com/en-au/sense-check-your-data?hsLang=en-au). - **A device is offline:**[If a device goes offline](https://support.sitehive.com/en-au/if-a-device-goes-offline?hsLang=en-au). - **Battery low or trending down:** the power checks in If a device goes offline. - **Online, but data missing:** email [support@sitehive.com](mailto:support@sitehive.com). --- ### What's next [Maintaining your site](https://support.sitehive.com/en-au/maintaining-your-site?hsLang=en-au) (the weekly routine this check belongs to) [Click Manage to adjust settings and devices](https://support.sitehive.com/en-au/click-manage-to-adjust-settings-and-devices?hsLang=en-au) (the Power and Signal tabs, and the rest of the window) [![sitehivelogo](https://support.sitehive.com/hubfs/sitehivelogo.svg "sitehivelogo")](https://sitehive.com/) [www.sitehive.com](https://www.sitehive.com) [mailto:support@sitehive.co](mailto:support@sitehive.co) Copyright © 2026, SiteHive