Contact us: talk to the SiteHive support team
Contact the SiteHive support team to talk to a person by phone, live chat or email, during business hours (AEST).
Whether you are setting up your first site, can't find the answer here, or something on site needs sorting out today, we are here to make it easy. We help with getting devices installed and connected, questions about your data and reports, and getting the most out of SiteHive Enviro and SiteHive Enviro Pro for your team. If it is to do with SiteHive, ask us.
Call us
Best when it is urgent: a device is offline unexpectedly and not clear why, or you just can't find the information you need and have limited time to resolve the issue.
Chat with us
Use the chat button at the bottom right of the SiteHive Enviro dashboard. We typically reply in a few minutes, and you can attach a screenshot in the chat.
Email us
Best for anything that is not urgent, or that needs files, photos or a longer explanation. Outside business hours, send an email or leave a chat message and we will get back to you as soon as we are back.
Can't find what you are looking for?
Try searching with the words you would use on site, such as "no data", "red light" or "add a user". If nothing answers your question, tell us what you searched for. We will answer you directly, and your questions help us decide which help pages to write or improve next.
Want to check something yourself first?
These pages sort out the most common problems in a few minutes:
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If a device goes offline (read the light, power cycle, clear the panel, sort out the signal)
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LED device lights: what each colour means (what the light on the device is telling you)
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Sense check your data (gaps, delayed data and readings that do not look right)
Asking about SiteHive Partners for consultants?
SiteHive works hand in hand with consultants, giving you preferential terms, immediate access to technology, and a platform to grow your brand. You retain full independence on every project.